FAQs
Why should I choose Horizon Guitars?
- We’ve answered this question on our Home Page and have included a more comprehensive list of the services we offer!
General Merchandise Ordering
- All of our general merchandise is listed and available to purchase directly through our eCommerce Shop. If you’d like to purchase a product we are a dealer of but currently do not offer, Contact Us and request we stock the item(s) in the future!
- Orders shipping to any New York state address will be assessed NYS sales tax.
- We use FedEx and USPS for shipping carriers. Orders over $1000.00 will require a signature on delivery.
- We currently only ship eCommerce Shop items to US & Canada addresses. We are working with our carriers to expand the countries we sell our general merchandise to.
Order Cancellations & Changes
- General merchandise orders can be canceled if they have not been shipped. Once they have shipped, you will need to return the merchandise. Refer to our Shipping & Returns page for more info.
- Custom orders can be canceled with no penalty if production has not begun. If production of any components of the custom order has begun, you may risk forfeiting your 25% custom shop deposit.
- Changes can be made on general merchandise orders only if they have not yet shipped.
- Changes on Custom Orders can usually be made if production has not yet begun. If your custom order production has begun, we reserve the right to assess up to a 15% Change Order Fee in addition to any increases in materials and/or labor. We also reserve the right to deny change orders in the event your custom order production has begun at the time of the change order request.
Custom Shop Guitars & Bass Guitars
Why should I choose Horizon Guitars?
- We’ve answered this question on our Home Page and have included a more comprehensive list of the services we offer!
Custom Instrument Parts
Miscellaneous FAQs
Are custom shop guitars worth it?
- We think so! USA made custom guitars do tend to cost more than cheap imports, but we believe the extra money is worth investing in a personalized, well-made instrument that will last a lifetime of use!
How do I build my own custom electric guitar or bass?
- If you asked 10 different people this question, you’d likely get 10 different answers! This question is quite complex since instruments are a multi-skill discipline. We will be launching a Horizon Guitars YouTube channel based around this exact question!
Will my custom electric guitar or bass come with a case?
- All of our guitars are shipped in a gig bag or case. This ensures the instrument is properly protected while in transit to you!
Do you regularly stock custom guitars or basses that are ready to ship immediately?
- We currently do not regularly stock custom instruments or instrument parts on our eCommerce Shop, but we are exploring ready-to-ship instruments and instrument parts offerings on our website.
What custom instrument parts do you offer?
We offer a wide range of custom made-to-order guitar and bass parts and accessories. A few of our offerings include, but are not limited to:
- Custom bodies for electric guitar & bass.
- Custom necks for electric guitar & bass.
- Custom fretboards and inlay work for electric guitar, bass and several other stringed instruments.
- Custom pickguards, truss rod covers and cavity covers.
- Custom prewired electronics wiring harnesses and drop-in prewired pickguards.
What options do you offer on your custom guitar and bass guitar parts and accessories?
- We offer the same wide range of options on our custom parts as we do on our custom instruments! Check out our Custom Guitars Page for more info!
How much do your custom electric guitar parts cost?
- We pride ourselves on building extremely customizable yet affordable electric guitars and bass guitar instruments and parts! We have base model necks and bodies starting at just $199! We offer so many custom options, many of which affect material and labor costs in the end. Get a free quote today to see how affordable your next custom guitar can be!
How are your prices so low on your USA custom shop instrument parts?
- Horizon Guitars is a relatively new and small outfit compared to many of its competitors. As a result, our overhead and operating costs are much lower. We are then able to pass these savings directly to you! Furthermore we ONLY sell direct at this time which allows us to eliminate the middle-man mark-up and offer you the lowest pricing possible!
How long will it take to get my parts?
- This depends on what part or parts you ordered and how many. If you ordered a single custom pickguard or truss rod cover, those typically ship in a few days to a week from the order date. Custom necks, bodies and fretboards will typically take several weeks to complete. Our lead times can change without a moment's notice, so it is best to get your order in sooner rather than later.
Can I have my custom part order rushed?
- We do offer rush service on custom parts. The cost is 15% of the order total excluding taxes and shipping.
Which countries do you ship your custom shop guitars & bass guitars to?
- We ship our electric guitars and bass guitars worldwide! If you have an address our carriers will deliver to, we can ship our custom instrument parts to you!
Do you offer a warranty on your custom guitar & bass parts?
- Absolutely! Our custom guitar & bass necks, bodies and fretboards come with a 3 year limited warranty against defects (excludes oiled finished parts). Our pickguards, truss rod covers, cavity covers and electronics include a limited 1 year warranty against defects. For full details see our Warranty Page.
Do you require a deposit?
- Yes. A minimum deposit of 25% down is required to begin work on your custom parts. We will NOT begin ANY custom work until you approve our custom parts quote AND pay the required deposit.
How do I order custom instrument parts from Horizon Guitars?
- We are working on a custom parts ordering page in our eCommerce Shop. For now, you can Contact Us to place a custom parts order.
What instruments does your custom shop offer?
- Currently our custom shop offers only electric guitars and bass guitars. We offer one of the largest selections of customization options in the industry and guarantee we can help you design and build the guitar or bass of your dreams!
What can I customize on my electric guitar or bass?
- Our custom shop offers so many options there are too many to list. This question would be easier to answer by listing what we don’t do, and that list would be short. VERY short. For full details check out our Custom Guitars Page or Contact Us!
How much is a custom made electric guitar or bass from Horizon Guitars?
- Have you ever asked yourself “why do custom guitars cost so much?” Well, we have! We pride ourselves on building extremely customizable, yet affordable electric guitars and bass guitars. We have model options starting at just $999.00! We offer so many custom options, many of which affect material and labor costs in the end. Get a free quote today to see how affordable your next custom guitar can be!
How are your prices so low on your USA custom shop instruments?
- Horizon Guitars is a relatively new and small outfit compared to many of its competitors. As a result, our overhead and operating costs are much lower. We are then able to pass these savings directly to you! Furthermore, we ONLY sell direct at this time which allows us to eliminate the middle-man mark-up and offer you the lowest pricing possible!
What are your current lead times?
- We quote each instrument individually because complexity of the build is often the main contributing factor to extended lead times. We have turned custom instruments out as fast as 6 weeks. In some cases a build could take several months. We currently have no “set” lead time range to offer. We apologize for any inconvenience this may cause. Contact Us for our most current lead times.
Can I have my custom instrument order rushed?
- We do offer rush service on custom instruments. The cost is 15% of the order total excluding taxes and shipping.
Which countries do you ship your custom guitar parts to?
- We ship our custom necks, bodies and fretboards worldwide! If you have an address our carriers will deliver to, we can ship our custom instruments to you!
Can I send you guitar part(s) to use in my custom instrument build?
- We typically prefer to not use parts from customers or 3rd parties which are not a Horizon Guitars authorized dealer or supplier. This is because we cannot guarantee the quality or integrity of the parts. If we do agree to use a normally unauthorized or customer supplied part due to an extenuating circumstance, we do not offer any warranty on those parts and reserve the right to assess an additional fee to your custom instrument order quote.
Do you offer a warranty or money back guarantee on your instruments?
- Absolutely! Our custom electric guitars and bass guitars include a limited lifetime warranty and a 2 week (14 day) risk-free trial with our 100% satisfaction guarantee! Please refer to our Warranty Page for more info.
Do you require a deposit?
- Yes. A minimum deposit of 25% down is required to begin work on your custom parts. We will NOT begin ANY custom work until you approve our custom parts quote AND pay the required deposit.
How do I order a custom electric guitar or bass from Horizon Guitars?
- To begin your custom guitar or bass guitar order, you’ll need to decide on what model and options you’d like. Our complete custom guitar options are listed on our Custom Guitars Page.
- Once your custom guitar order form has been submitted and received, we will draft and send you a quote for your order.
- Once your custom quote is approved, a minimum deposit of 25% of the total price (excluding shipping) will be required up front before production can begin. You can pay the 25% deposit, 100% of the invoice, or any amount in between.
- We will send you an initial invoice of the percentage of the custom order you opted to pay upfront. We use Stripe and PayPal for our invoicing. These services are very secure and accept almost all major forms of payment. Contact Us to arrange an alternative payment option.
- When your order is complete and ready to ship, we'll send you a second invoice for the remaining balance owed on the order.
- Final payment on all custom shop orders must be paid within 30 days of receiving your final custom shop order invoice. No orders will ship until 100% of the total order balance has been paid.
- Completed orders that have not been paid after 30 days have lapsed from the date the customer received their final invoice will incur a storage fee of $4 per day.
- If 90 days have lapsed from the date the customer received their final custom order invoice, we reserve the right to consider the property to be abandoned.
- If custom order merchandise is declared abandoned, we reserve the right to not refund the original purchaser of the custom order their 25% deposit, assess the original purchaser up to 90 days of storage fees ($360.00), and list the abandoned merchandise for sale on our webstore. We may also refuse to offer custom instruments, parts and other services to that customer in the future.
- If you cancel a custom order that is already in production, you may forfeit your 25% deposit.
- You acknowledge these terms by accepting your custom order quote and paying your 25% custom shop deposit.
